Some Visible subscribers became in-Visible after switching to the company’s new plans
Visible’s new plans have caused some issues for subscribers
Not every Visible subscriber experienced such a smooth transition. In fact, quite a few had no service at all although a fix was posted on Reddit. If you are not getting service from Visible, try these four steps:
- Pop in new sim and follow Visible activation instructions.
- No service at all after restart.
- Put old sim back in and reboot phone.
- Put new sim in again and reboot phone again.
At least some Visible subscribers had a sense of humor about what happened even if they weren’t able to get any service. Read this follow-up post from hondaaccords. “I signed up for Visible+ using eSIM and tried to port my number over. I was never able to redownload the eSIM after my port went through, and despite reaching out to chat several times, I was without service entirely for 24 hours before deciding to port back out to another provider. Fortunately, between the referral bonus and a Chase credit card offer, I effectively paid $0 for that month of service, so I can safely say I got what I paid for.”
Visible offers 24/7 support via chat, tweet, or Facebook Messenger
While Visible doesn’t have phone support or retail stores that you can pop into, it does offer support 24/7 via chat (on the web and app), tweet (via @visiblecare), and through Facebook Messenger. The two new plans start at $30 a month for unlimited data, talk, text, and hotspot. It also features unlimited talk and text to Mexico and Canada. The plan works with Verizon’s slower nationwide 5G service and 4G LTE. If traffic is heavy over the nationwide 5G and 4G LTE networks, your data speeds can be throttled.
If you want faster Verizon Ultra Wideband 5G (which delivers download data speeds averaging 300Mbps), you will want to spend $45 per month for Visible+. This service also features unlimited data, talk, text, and mobile hotspot. After consuming more than 50GB of premium mobile data over the month, you could find your data speeds throttled if there is heavy traffic on the 5G or 4G networks.
Source: phonearena.com